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Data Centre

Customers
- Net Promoter Score (NPS)
- Customer churn
- Ombudsman complaints
- Energy sold
- Services to customers
- Dual fuel (electricity and gas) customers
- Electricity customers paid a feed-in tariff
- Online sales volumes
- Digital adoption
- Average level of debt of customers on Staying Connected
- Customer debt
- Customers on standing offers
- Services per customer

Communities & Relationships
- Community contributions
  - Employee Giving and event fundraising
  - Employee Volunteering
  - Powering our Community
  - AGL Community Funds
  - Community contribution by charitable cause
  - Community contribution by program area
  - Community contribution by motivation for investment
  - Community contribution by contribution type
- Tax
  - Effective tax rate
  - Effective tax rate reconciliation
  - Australian tax contribution summary
- RepTrak reputation score
- Industry association membership fees
- Political donations

People
- Safety
  - Health and safety performance - employees
  - Health and safety performance - contractors
  - Health and safety performance - combined employees and contractors
  - Other HSE performance indicators
  - HSE Certification
- Employee engagement
- Turnover
- Attrition by tenure
- Key talent retention
- Employees by location
- Employees by age
- Employees by employment status
- Employees by contract type
- Awarded employees
- Casual and contractor workforce
- Employees by gender
- AGL Board of Directors by gender
- Women in leadership
- Workforce diversity statistics
- Parental leave
- Internal and new hires by contract type
- Internal and new hires by seniority
- Training
- Workplace issues resolution

Environment
- Greenhouse & Energy
  - Energy consumption by primary fuel source
  - Operational greenhouse gas footprint (material sites and fuels)
  - Operational greenhouse gas footprint (by activity type)
  - Operational greenhouse gas footprint and net energy production
  - Carbon intensity of operated and controlled generation assets
  - Emissions intensity of total revenue
  - Revenue from green energy and carbon neutral products and services
  - Revenue from thermal coal
  - Carbon intensity of coal seam gas projects
  - Volume of flared and vented hydrocarbon
  - Equity greenhouse gas footprint
  - Energy supply greenhouse gas footprint
- Water
  - Water consumption by facility
  - Water withdrawal by source
  - Managed water
  - Produced water - volume
  - Produced water - quality and disposal method
- Air
  - Air emissions - carbon monoxide (CO)
  - Air emissions - oxides of nitrogen (NOx)
  - Air emissions - particulates (PM2.5)
  - Air emissions - particulates (PM10)
  - Air emissions - sulphur dioxide (SO2)
  - Air emissions - volatile organic compounds (VOC)
  - Air emissions - lead (Pb)
  - Air emissions - mercury (Hg)
- Waste
  - Waste
- Land
  - Site rehabilitation and restoration

Infrastructure
- Installed capacity of operated generation assets
- Electricity output by primary energy source
- Pool generation volume
- Equivalent availability factor
- Wind farm generation
- Controlled renewable and electricity storage capacity
- Grid-scale batteries
- Distributed assets under orchestration

Systems & Processes
- Legislative non-compliance summary
- Supplier profile
- Supplier performance
- First tier suppliers
- Reportable privacy incidents
- Major IT incidents

Other
- GRI Sustainability Reporting Standards (GRI Standards)
- Sustainability Accounting Standards Board (SASB) Index
- UN Global Compact: Communication on Progress
- Assurance Statement