Online sales volumes

Online sales volumes have decreased 10% year-on-year, during a challenging period impacted by COVID-19 shutdowns and a multi-channel approach to energy product incentives. The online energy sales volume contribution remained steady, only moving from 19.9% to 18.6% of total AGL sales.


  • Metric includes Website and Webchat volume, for residential and small business energy customers. Online sales volumes include new acquisitions as well as retentions (inclusive of movers and product swaps).

  • Data relates to energy services only, and is inclusive of Click Energy.

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